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Return Policy

Effective Date: May 18, 2025

At BondageCollars.com, we’re committed to your satisfaction and stand behind the quality of every product we sell. While we accept and process all return requests, please note that BondageCollars.com retains full discretion to determine the outcome of each return, including whether a refund, store credit, or replacement is issued.

1. How to Request a Return

To initiate a return, email [email protected] within 30 days of receiving your order. Please include:

  • Your order number

  • Reason for the return

  • Photos or videos if the item is damaged or defective

All returns must be submitted for review. No return is automatically approved for refund or replacement.

2. Eligibility for Return

We will consider returns for all items—used or unused—under the following conditions:

  • Items must be returned within 30 days of delivery

  • Items should be in original condition when possible

  • Return requests must include full and truthful documentation of the issue

Submitting a return request does not guarantee any specific outcome. BondageCollars.com will evaluate each return based on its individual circumstances, including the condition of the product, customer history, and the nature of the issue.

3. Refund, Replacement, or Store Credit

Once your return is reviewed, BondageCollars.com will decide whether to:

  • Issue a refund to the original payment method

  • Provide store credit

  • Send a replacement product

All resolutions are at the sole discretion of BondageCollars.com. We may deny refunds or issue partial credit depending on the condition of the returned item or reason for return. Customers do not have the right to demand a refund; we will determine the most appropriate resolution.

4. Return Shipping Policy

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or manufacturer defect). Tracking and insurance are recommended for all returns.

5. Final Determination Clause

BondageCollars.com reserves the exclusive right to:

  • Determine the acceptability of any returned product

  • Decide whether to approve, deny, or offer alternative resolutions

  • Decline returns from customers who exhibit abusive or excessive return behavior

We review all returns in good faith and aim to be fair—but the final decision is always made by our internal team.

6. Questions?

For assistance, contact our support team at [email protected]. We’re here to help and will guide you through the process.